Customer support

HOW TO USE THIS SITE

Welcome to Ithil Metal Works

Here you will find all the information about the designs and materials we use in creating our jewelry. Our site enhances our communications with our ever growing client base and it also assists our wholesalers and retailers to increase the sale of our jewelry through our user friendly site.

We have built an easy-to-use user-interface and you can view our extensive range of products by simply logging in from any page on our site.

To protect the integrity of our wholesale pricing structure, online wholesale prices are hidden from casual browsers. In order to view and order jewelry at wholesale prices on our site, you must be logged into your online account.

Take note that we do not sell directly to the public. For this reason, you will require an approved account in order to gain access to pricing. We will e-mail you an authorization notice upon verification of the information you submitted to us when creating an account.

Our site will provide you with an order form for selecting items from our extensive catalog.

Minimum order is $300.

Our jewelry is not available for immediate delivery as we do not stock our extensive line.

We generally ship within four weeks after receiving an order.

Get free shipping for all orders placed through the website!

Can I use your images?

We will allow the use of our copyrighted images only upon receiving a written request. Please send requests to contact@ithilmetalworks.com

Repairs

If any goods are damaged we will repair it. If you require a repair, please contact customer service at 1-866-682-1944 or e-mail us at contact@ithilmetalworks.com in order to obtain a return authorization.

Returns:

Merchandise can be returned within 10 days after receipt of the merchandise.

No returns will be accepted without authorization and a copy of our invoice.

Privacy

Ithil Metal Works is strongly committed to your privacy. The following discloses our information gathering and dissemination practices for this web site:

  1. We do not sell or trade lists with anyone.
  2. Our site uses cookies to track your jewelry selections cart and your account settings only.
  3. Our site registration form requires our reseller and wholesale users to provide us with their contact information (such as their name and email address). We do not share this information with any third parties and will only be used to contact you with relevant information.
  4. Our site uses a secure server system to protect personal information.